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FAQ

How do I renew my subscription?
You may renew (or extend) your subscription at any time, by logging into the "My Subscription" tab on the MAGSatHOME,home page (you will find the tab for this on the top right of the page) by simply selecting the magazine you would like to renew.

Alternatively you can phone us (on 087 405 2005) or e-mail us (subs@magsathome.co.za), please have your subscriber number handy. If you are calling from outside of South Africa please use +27 21 045 1809 or fax on +27 86 540 1698.

How do I change my contact details?

Simply log into the "My Subscription" tab on the MAGSatHOME,home page (you will find the tab for this on the top right of the page) and select "Edit my details" button.

Alternatively you can phone us (on 087 405 2005) or e-mail us (subs@magsathome.co.za), please have your subscriber number handy. If you are calling from outside of South Africa please use +27 21 045 1809 or fax on +27 86 540 1698.

How do I pay?
MAGSatHOME accepts Debit Order and Credit Card payment methods.
You may also make a direct deposit and send us the proof of payment.
The bank details are:

CTP LTD T/A MAGSATHOME
Bank: Nedbank
Branch name: Business Southern Peninsula
Current account no: 1232 073 059
Branch code: 1232 0900

Cheques or postal orders should be made out to Magsathome and sent to Box 596, Howard Place, 7450.

How do I give a gift subscription?
Magazine subscriptions make a thoughtful and simple gift that you'll be remembered by each month. You can choose to send subscriptions of 6-month, 12-month or more (in multiples of 12 months).
 
On MAGSatHOME you will select the subscription then progress to the check out where you need to fill in YOUR details (we need this for payment and future communications). There will then be a confirmation screen of your details with a button to prompt you to "Change Recipient Details". Click this if you are sending a gift and you can then enter the delivery details of the gift recipient.

Alternatively you can contact us with your details, the recipients details and your preferred payment method.

How long will it take for me to receive my first issue?
Our magazine subscriptions work in cycles, so it will depend on what time of the month your payment is received for your subscription. Generally it can take between 2 and 6 weeks for your first issue to reach you (it also depends on the frequency of the magazine for example should it be a bi-monthly, it may take up to 12 weeks for your first issue to reach you). Please allow for up to 8 weeks if you live in another country. Your monthly issues thereafter should reach you in the third week of every month (depending on whether a title is bi-monthly, quarterly, weekly or bi-weekly).
 
Digital subscriptions will be available immediately once payment is processed. You will also have access to any archives attached to your subscribed publication.
 
What happens to my copies if I'm away from my normal address?
If you're going to be away for two months or more we can suspend delivery. If you are residing at an alternative address for 3 months or more, give us a month's notice and we'll transfer delivery of your magazine to your temporary address (this applies to local subscriptions only). Phone us (on 087 405 2005) or e-mail us (subs@magsathome.co.za), please have your subscriber number handy.
 
Do you give bulk discounts?
Subscriptions are a great way to reward your clients or event guests. We give great discounts on bulk subscriptions and can tailor-make an offer for you. We also give discounts on bulk magazine purchases. Please call us to find out more on 087 405 2005, or e-mail us (subs@magsathome.co.za).
 
Can I purchase back issues?
Yes, you may purchase back issues via the MAGSatHOME website or through placing your order with our contact centre by calling 0087 405 2005, or emailing subs@magsathome.co.za with your magazine selection, delivery address details and payment information. Dependent on stock availability of each issue, copies of the last 12 issues may be purchased.
 
How are the foreign or overseas discounts for printed subscriptions worked out?
Up to 50% discount is given on the nett cover price of the magazine this is publisher dependent - then the delivery costs are added
 
 
DIGITAL SUBSCRIPTION QUERIES
 

How do I change the email address for my digital subscriptions?
Simply log into the "My Subscription" tab on the MAGSatHOME,home page (you will find the tab for this on the top right of the page) and select "Edit my details" button and update your email address.
If a password is associated with your previous email address it will now be associated with your new email address.

Alternatively you can phone us (on 087 405 2005) or e-mail us (subs@magsathome.co.za), please have your subscriber number handy. If you are calling from outside of South Africa please use +27 21 045 1809 or fax on +27 86 540 1698.

How do I reset my password for my digital subscription access?
Log on onto www.magsathomedigital.co.za select log in, click on the 'forgot your password' link and enter the email address associated with your account and hit Send.
An email will be sent to you which will include a link to reset your password. If you do not receive the reset password email, please check your junk mail folder.

Can I login to access my digital subscription from different locations?
Yes, Magsathome Digital is a website that can be accessed from anywhere using an internet connection.

Can I view my digital subscriptions on an iPad, Android or Kindle device?
Yes, our digital versions are iPad compatible and will work on other devices that support internet browsing. However, please note that viewing digizines on a cellphone is not recommended.
 
Can I download a digital issue for offline viewing?
Yes, a PDF version is available to download with every issue. Please note that when your digital subscription expires for a publication, you will no longer have access to your digital library to view any digital issues of that publication.
 
Why can't I access my digital copies or pdf's in my digital library or online?
MAGSatHOME provides full access to all issues loaded in the past for the specific title for which you have subscribed to not only issues purchased by a client. This is an added benefit to subscribers with an active status. Taking into account that the benefit ceases when your subscription expires as you will no longer have access to your digital library until such time that you renew your subscription.
 
Therefore we encourage you to download your pdf for future viewing to your desktop or device when subscribing to any digital edition to avoid further disappointment.
 
Alternatively you can phone us (on 087 405 2005) or e-mail us (digitalsupport@magsathome.co.za), please have your subscriber number handy. If you are calling from outside of South Africa please use +27 (21) 045 1809
 

 

Other queries
If you have any other queries that we haven't dealt with here, feel free to call, fax or e-mail us on any of the numbers listed below.
 
Magsathome Subscriber Hotline: 087 405 2005
SMS the words "Mags" to 40573 (Sms costs R1.00)
E-mail:subs@magsathome.co.za
Foreign subscriptions call: +27 21 045 1809
Foreign fax: +27 86 540 1698
Fax: 0866 704 101
 

MAGSATHOME CALL CENTRE HOURS (SA local time):
Mondays to Thursdays: 08:00 - 16:00
Fridays: 08:00 - 15:30